Key improvements include enhancing communication by arranging regular care reviews with residents and their relatives to clearly identify and document communication pathways in care plans.
Staff training has been expanded to include catheter care, oral health care, continence care, skin and wound care, nutrition, and NVQ qualifications in Health and Social Care (Levels 2 and 3).
Additionally, bi-weekly meetings with the Activity Coordinator are now held to explore ways to better support residents who are unable to attend face-to-face activities, with a focus on adopting a more holistic approach to ensure meaningful engagement for all residents.
Our report published in May found there was a need for communication pathways to be established between the care home and family members, continuity of trained staff to understand and attend to the needs of the residents and ensuring residents with more complex needs did not miss out on activities.
In response, the manager at The Lodge said: “We also discuss day to day within the team daily meeting any concerns in which we may have as well as the importance of ensuring that the resident and relatives have been made aware as agreed with any updates that have been given.
“I have also contacted South Tyneside Care Academy to support with additional training. We now have a full Senior Care Team who have attended or will be attending the Marton Care Homes Senior Academy to support them within their role as a Senior Care Assistant as well as mentoring and coaching from myself and the Deputy Manager.
“We continue to support with daily activities and… we have been working with the residents in enhancing our outdoor areas for everyone to enjoy. I know that… the team at The Lodge strive to ensure that all our residents are included but do appreciate that this is not always possible with some of our residents.”
To read the full report and response from The Lodge, visit:
